Answered on: September 27, 2019
Client
I'm looking at a car hire at Belfast Airport and I see the excess is £1200. How do I reduce that excess to £0 please?
Agent
At STEP3 during the online booking process after choosing your car model, subject to your country of residence you may be offered extra comprehensive insurance with our insurance partner AXA. This is the most comprehensive and cost effective rental car Insurance available. However you will also be offered extra insurance at the desk on arrival. To view these options, next to the car photo of your choice is a link entitled IMPORTANT INFORMATION. Click on this and then on INSURANCE and it will display the options of that particular supplier. Try a few different suppliers as they do vary widely. If you purchase our online insurance with AXA, print the policy that will be emailed to you and take it with you. You do not need any other insurance. [link]
Client
OK, so if there isn't an option to select for lower excess when chosen Important information, best to try another supplier?
Agent
Yes, but I can see it is offered to you.
Client
I'm looking at Alamo but don't see any option to change it.
Agent
No, Alamo does not offer online insurance. You cannot change that. If it is offered you see it automatically at step3.
Client
Do you know if Budget does?
Agent
Yes, Budget does offer it to you.
Client
Is step 3 at payment ?
Agent
Yes, when you press SELECT (car), you come at payment stage, there is where it is offered.
Client
Just reading up on Premium Cover and wanting to check if it's the same as excess of £0, this is for Firefly.
Agent
Yes, but not online offered so more expensive and less comprehensive. Normally the Insurance price online is half of the price offered at the desk.
Agent
So you could choose a bit more expensive car and have the online more cheaper Insurance.
Client
OK I'll look at that too. Thank you for the information.